Comments on: Restaurants Can Make it Right with a Diner http://www.jannorris.com/talking-tables/restaurants-can-make-it-right-with-a-diner/ Food, Restaurants, Recipes and Pre-Disney Florida Sun, 05 Feb 2012 14:50:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: GPrimm http://www.jannorris.com/talking-tables/restaurants-can-make-it-right-with-a-diner/comment-page-1/#comment-383 GPrimm Thu, 07 May 2009 14:42:06 +0000 http://www.jannorris.com/?p=1937#comment-383 Ken may be impatient, but at least he's fairly polite. My dear brother is regularly so rude and obnoxious to waiters and waitresses that I'm amazed he hasn't had scalding coffee poured over his head a few dozen times. My first job was in a restaurant and seeing it from "backstage," I may be a bit more forgiving than Ken. But still, nearly frozen fish and curly hair on your plate, followed by a bad breakfast??? That's WAY beyond the line.....I'd permanently cross the entire chain off my list. Ken may be impatient, but at least he’s fairly polite. My dear brother is regularly so rude and obnoxious to waiters and waitresses that I’m amazed he hasn’t had scalding coffee poured over his head a few dozen times.

My first job was in a restaurant and seeing it from “backstage,” I may be a bit more forgiving than Ken. But still, nearly frozen fish and curly hair on your plate, followed by a bad breakfast??? That’s WAY beyond the line…..I’d permanently cross the entire chain off my list.

]]> By: ksteinhoff http://www.jannorris.com/talking-tables/restaurants-can-make-it-right-with-a-diner/comment-page-1/#comment-382 ksteinhoff Wed, 06 May 2009 22:16:24 +0000 http://www.jannorris.com/?p=1937#comment-382 Just setting the record straight, here's a note I sent to family and friends the next day: My Belgium waffles had strawberries and cream this morning. With the Hyatt's track record, the strawberries probably came from Mexico and are carrying cyclospora. I DID get a response from the Hyatt corporate toadies. It was the standard Bedbug Letter. From: Consumer Affairs Date: Mon, 18 Oct 1999 13:45:52 -0500 Dear Mr. Steinhoff: Please accept our apologies for the disappointing dining experiences you described. As Hyatt continues to monitor and improve the level of service provided, comments such as yours provide us with valuable insight in pinpointing areas of concern. Your comments have been forwarded directly to the Executive Management of the Hyatt at Houston Airport for review and response. We look forward to regaining your confidence in Hyatt. Sincerely, Hyatt Consumer Affairs Just setting the record straight, here’s a note I sent to family and friends the next day:

My Belgium waffles had strawberries and cream this morning.

With the Hyatt’s track record, the strawberries probably came from Mexico and are carrying cyclospora.

I DID get a response from the Hyatt corporate toadies.

It was the standard Bedbug Letter.

From: Consumer Affairs
Date: Mon, 18 Oct 1999 13:45:52 -0500

Dear Mr. Steinhoff:

Please accept our apologies for the disappointing dining experiences you described. As Hyatt continues to monitor and improve the level of service provided, comments such as yours provide us with valuable insight in pinpointing areas of concern. Your comments have been forwarded directly to the Executive Management of the Hyatt at Houston Airport for review and response. We look forward to regaining your confidence in Hyatt.

Sincerely,
Hyatt Consumer Affairs

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